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Earning points towards free food has never been easier. 

We wanted to show our appreciation for our loyal customers by offering a loyalty program that gives back. We know that our customers are busy and always on the go, so we wanted to make it as easy as possible for them to take advantage of the program and earn free food.

With Rachels Rewards, there’s no need to keep track of a physical card — everything is digital and built right into the app.

Healthy Grab + Go!

Save Time + Order Ahead!

Spend more time enjoying your delicious meal when you order ahead using our app!

Track the Status of Order

Track the progress of your order when ordering online or on the app!

Earn Free Food!

Earn 10 points for every dollar you spend. Points add up quickly, and you can redeem them for free food. Get rewards when you order through the Rachels app or order in store and scan to earn!


Frequently Asked Questions

EFFECTIVE MARCH 2022: Since transitioning to our new app and online ordering system, we have discontinued our physical reward cards and launched a brand new loyalty program with even more benefits and deals. 

If you were a rewards member with our physical rewards cards, you will still need to create a new account using the email address you used for the previous rewards program. The old points have already been transferred over to the new app and will be activated as soon as you create a new account. All you need to do is sign up for a new account on our Rachels Grill App (iOS and Android)  or at and you will see all of your old loyalty points under the “Rewards” tab. 

If, for any reason, you do not see your old reward points, please submit a support ticket to our support team here, including your name, the e-mail address you used, as well as the Rachels Rewards card number on the back of the physical card.

Kinda yes, kinda no. Our mobile app is the best way to experience Rachels Rewards. To earn points in the restaurant without a mobile device, you’ll need to keep your receipt and submit a points request at Missing points? Submit a points request here

The physical Rachel’s Rewards cards have been discontinued and will no longer be accepted at the store. Going forward, all you will need to do is scan your in-store rewards from your Rachels Grill app under the Scan tab. We highly advise customers to save the number that can be found on the back of the card in case your points do not transfer over.


After creating an account, you will earn 10 points per dollar spent at Rachels. When you order through our mobile app or website on, you will automatically earn points. You can also scan your rewards at the register in-store to earn points. In the Rewards tab of the mobile app, you can redeem points for free menu items. 

Points can be redeemed for free menu items, like hummus and pita chips or a greek fry. Visit the Rewards tab in the app or online to redeem your points.

When you are ready to use a reward in your My Rewards tab, add the item to your digital bag or tell the cashier you want to use a reward. The cashier will scan the reward at checkout and apply it to the qualifying item in your order. Be sure to read the reward details for any particular purchase requirements!

We recommend downloading our Rachels app here Download Rachels Grill App but you can also join online by creating an account at by clicking “Log In” in the right-hand corner of the screen and signing up.

Rachels Grill is available for all devices

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