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Top Questions
Sure is! Rachels Mediterranean Grill only offers pasteurized milk and dairy products. Not only do Rachel’s authorized vendors only provide pasteurized milk products, but the New York State food code for food service establishments also requires that all restaurants serve only pasteurized milk products.
The pasteurized milk products at Rachels include feta cheese, shredded cheese, tzatziki, dill sauce, and rice pudding.
Rachel’s uses a blend of soybean and olive oil in all locations. Grilling and marinating meats and sauteed vegetables are done using olive oil, while our fryer uses soybean oil.
Rachel’s uses a blend of soybean and olive oil in all locations. Grilling and marinating meats and sauteed vegetables are done using olive oil, while our fryer uses soybean oil.
When you place an order online, pickup or delivery, it is sent directly to our team members in store so that they may begin preparing your order as soon as possible. Because of these factors, canceling an order can be a challenging process, you may be subject to a cancellation fee.
If you wish to cancel your order, please contact our support team using the submit a request form.
In the case of online orders placed through one of our third-party partners, (DoorDash, UberEats, Chownow, etc.) Please contact them directly for help.
If you placed your order from any of the options below, our team is ready to help!
Please contact our support team using the submit a request form.
- In-Store at any of these locations www.rachelsgrill.com/locations
- Online: order.rachelsgrill.com
- Rachels Grill App: Rachels Grill App (iOS/Android)
For issues or questions about orders from one of our third party partners (DoorDash, UberEats, Chownow, etc.) Please contact them directly for help.
Catering
All of our catering packages can be customized according to your preferences. (Prices may be subject to change if certain items are modified.)
Each catering package is sized for a specific number of people and priced per person. It is our goal to maintain gold standards both in quality and quantity.
Catering orders can be modified once placed. All orders are processed the day of the order (unless requested otherwise) therefore we encourage you to modify orders 24 hours prior at the very latest.
All of our catering services are available for pick-up and drop-off.
If you need assistance setting up, please let the delivery person know.
We portion all of our catering to meet the nutritional needs of the average adult, and we adhere strictly to the U.S. Department of Health and Human Services’ portion guidelines.
Desserts are not included in our catering packages, but they are highly encouraged as an add-on.
Anyone on our management team is capable of answering simple catering questions. If you require further information, please contact our Catering Department via phone.
Our catering services are available for any event, from concerts to birthdays, anniversaries, corporate meetings and even meals for hospitals and sports teams.
It is highly recommended that you place an order at least 24 hours in advance. Nevertheless, we do understand that life happens and will do our best to accommodate any time constraints.
All catering orders can be placed over the phone or online through our website.
Our Party Package is the only package that includes drinks. The option to order drinks is available with any package we offer.
Our catering department can arrange check acceptance, and our billing department will be able to email you an invoice.
All catering orders are required to be paid in advance.
We accept invoice payments for catering orders. Get more information by calling our catering line.
Buffalo: 716-331-9430
Rochester: 585-485-8055
Texas: (817) 765-8484
All orders include plates, silverware, napkins, serving tongs and spoons. In the event that drinks are ordered, cups will also be provided.
In the case that your order needs to be packaged individually, please indicate that on your order.
Generally, the number of tables required depends on the headcount for our catering orders. For orders of under 30-40 people, one 6 ft table is usually sufficient.
We offer open buffet catering packages with standard small and large catering pans. In the event that the catering order will be out and open for more than an hour, we suggest bringing warming devices since we do not provide any.
Yes, of course! When placing your order online, please ensure you go to the final check out page since that is where you can choose tax exemptions and upload your documents.
For orders placed over the phone, you will need your tax exempt number from your state along with your credit card information. We ask that you email the tax exemption document to catering@rachelsgrill.com.
Rachel’s Rewards do not currently apply to catering orders. Our IT department is currently working on integrating a catering-specific rewards program.
Rachels Rewards
EFFECTIVE MARCH 2022: Since transitioning to our new app and online ordering system, we have discontinued our physical reward cards and launched a brand new loyalty program with even more benefits and deals.
If you were a rewards member with our physical rewards cards, you will still need to create a new account using the email address you used for the previous rewards program. The old points have already been transferred over to the new app and will be activated as soon as you create a new account. All you need to do is sign up for a new account on our Rachels Grill App (iOS and Android) or at order.rachelsgrill.com and you will see all of your old loyalty points under the “Rewards” tab.
If, for any reason, you do not see your old reward points, please submit a support ticket to our support team here, including your name, the e-mail address you used, as well as the Rachels Rewards card number on the back of the physical card. https://bit.ly/3E7fjj8
Kinda yes, kinda no. Our mobile app is the best way to experience Rachels Rewards. To earn points in the restaurant without a mobile device, you’ll need to keep your receipt and submit a points request at Missing points? Submit a points request here
The physical Rachel’s Rewards cards have been discontinued and will no longer be accepted at the store. Going forward, all you will need to do is scan your in-store rewards from your Rachels Grill app under the Scan tab. We highly advise customers to save the number that can be found on the back of the card in case your points do not transfer over.
After creating an account, you will earn 10 points per dollar spent at Rachels. When you order through our mobile app or website on order.rachelsgrill.com, you will automatically earn points. You can also scan your rewards at the register in-store to earn points. In the Rewards tab of the mobile app, you can redeem points for free menu items.
We recommend downloading our Rachels app here Download Rachels Grill App but you can also join online by creating an account at order.rachelsgrill.com by clicking “Log In” in the right-hand corner of the screen and signing up.
Points can be redeemed for free menu items, like hummus and pita chips or a greek fry. Visit the Rewards tab in the app or online to redeem your points.
When you are ready to use a reward in your My Rewards tab, add the item to your digital bag or tell the cashier you want to use a reward. The cashier will scan the reward at checkout and apply it to the qualifying item in your order. Be sure to read the reward details for any particular purchase requirements!
Our Food
I'm Vegan. What Can I Eat?
At Rachels, vegans can choose from a variety of delicious options. Follow this link to view our vegetarian options: Rachels Nutritional Menu: Vegan Diet
Brenda DiMillo, Rachel’s in-house nutritionist, recommends the following vegan meal for enjoying the benefits of a plant-based diet:
- Freshly baked Wheat Wrap with Falafel, shredded lettuce, sautéed onions, and peppers topped with garlic sauce
- 8oz Hummus with Grilled Pita
- Organic Spring Mix with Falafel, shredded lettuce, tomatoes, sautéed onions, cooked red peppers, and hummus, topped with house-made Greek dressing.
I'm a Vegetarian. What Can I Eat?
Our menu offers several vegetarian options. Follow this link to view our vegetarian options: Rachel’s Nutritional Menu: Vegetarian Diet
Brenda DiMillo, Rachel’s in-house nutritionist, recommends the following vegetarian meal for enjoying the benefits of a plant-based diet:
- Whole Wheat Wrap with Falafel, shredded lettuce, onions, tzatziki and tahini sauce.
- Rachels Rice Bowl with grilled veggies, feta cheese, tomato, banana peppers and dill sauce
I'm Gluten-Free. What Can I Eat?
Gluten is a protein found in wheat, barley, and oats. People with celiac disease or gluten sensitivity must avoid these grains on a gluten-free diet. Rachels offers many gluten-free menu items. For a salad, try the Romaine salad with chicken, feta, pepperoncini, onion, pepper, and tomato. We also suggest the brown rice bowl with our char-grilled filet steak, sautéed onions and peppers, dill sauce, and shredded cheese. Avoid pita wraps and Rachels rice as these contain gluten.Follow this link to view our gluten-free options: Rachels Nutritional Menu: Gluten Free Diet
What can my kids eat at Rachels Grill?
Although we no longer offer a kid’s menu, Rachel’s Mediterranean Grill offers a wide range of kid-friendly menu items. Our rice bowls, pitas, and salads can be ordered with meat or vegetarian toppings, as well as vegetables that your child enjoys. Our Fresh-Cut Fries and Greek Fries are also a big hit with children.
I want to track my macros. Can I do that at Rachels Grill?
At Rachels Mediterranean Grill, we pride ourselves on being able to provide every customer with a meal they want. Whether you want a gluten-free, vegan, vegetarian, low-calorie, low-carb/high-carb, or simply indulgent option, we have you covered. Our Nutritional Calculator shows customers how to make healthy choices based on the nutritional information printed right on our menus. You can select special dietary preferences. As you select your menu items and ingredients, the meal totals for calories, fat protein, and other key nutrients are listed in the box on the right-hand side of the screen.
Rachel’s uses a blend of soybean and olive oil in all locations. Grilling and marinating meats and sauteed vegetables are done using olive oil, while our fryer uses soybean oil.
When you are ready to use a reward in your My Rewards tab, add the item to your digital bag or tell the cashier you want to use a reward. The cashier will scan the reward at checkout and apply it to the qualifying item in your order. Be sure to read the reward details for any particular purchase requirements!
Sure is! Rachels Mediterranean Grill only offers pasteurized milk and dairy products. Not only do Rachel’s authorized vendors only provide pasteurized milk products, but the New York State food code for food service establishments also requires that all restaurants serve only pasteurized milk products.
The pasteurized milk products at Rachels include feta cheese, shredded cheese, tzatziki, dill sauce, and rice pudding.
Gift cards
Rachels gift cards are available in both physical and digital formats. Physical gift cards are available at all Rachel’s locations. Electronic Gift Cards can be purchased through our digital gift card website and can be sent through email, text message, or sent through Facebook — Buy a Rachels eGift Card!
***PLEASE NOTE: ANY PHYSICAL AND DIGITAL Rachel’s gift cards purchased through any other web site may be fraudulent. We cannot guarantee the validity of cards purchased through any means other than those listed.
You can check the balance of your gift card in any location or by clicking the link below.
We can look into that for you, but we need a little more information. Please provide some details.
From Your Receipt: the 16-digit gift-card number,restaurant or retail store where it was purchased, date of purchase, amount added to the card at the time of purchase.
Additional Information: restaurant where redemption failed, date on which the card failed.
You can check the balance of your gift card in any location or by clicking the link below.